Terms
Plain language first, then the formal version.
The agreement below is written in standard contract language because that’s what’s legally enforceable. The important parts in plain English: you pay $400 per location per month and can cancel any month. We do the work described on this site to a professional standard. If we mess up — and we will sometimes — we fix it, and if we can’t, we refund the month.
Neither of us can hold the other responsible for things outside reasonable control. We update the agreement only with 30 days’ notice and you can cancel if you don’t like the changes.
Questions: legal@afterward.us.
Effective 2026-04-15. This is a standard terms-of-service template adapted to Afterward’s business model. It is not legal advice. Bracketed items will be completed before first customer relies on these terms; a final version will be reviewed by counsel.
1. The agreement
These terms form an agreement between Afterward ([legal entity name], “Afterward,” “we,” “us”) and the funeral home customer (“you,” “your firm”). You accept these terms when you pay your first invoice or when you begin using the service, whichever is earlier.
2. The service
Afterward provides post-service family follow-up on your firm’s behalf, as described on afterward.us at the time you become a customer: condolence calls, paperwork follow-through, grief-resource delivery, and the annual remembrance. Specific scripts, cadences, and scope may be agreed between us in writing.
3. Your account and authorized users
You are responsible for maintaining the confidentiality of your login credentials and for the activity of authorized users. Notify us promptly of any unauthorized access. You agree to provide accurate account information and to keep it current.
4. Your data and your families’ data
You retain ownership of the data you provide and the data generated on your behalf. We process family data as a processor acting on your instructions, under our privacy policy. You are responsible for having the lawful basis to share family contact information with us.
5. Fees and payment
The fee is $400 per location, per month, billed in advance. We accept standard credit card and ACH payment. If an invoice is overdue by more than 15 days, we may suspend service after giving you notice and a reasonable opportunity to cure.
6. Term, termination, and effect
The agreement is month-to-month. Either party may terminate effective at the end of the current month by written notice (email to an Afterward team member is sufficient from you; email to the customer contact on file is sufficient from us). We may terminate for non-payment as described in Section 5 or for material breach after notice and a 30-day cure period.
On termination, we will, at your choice, export your data to you or delete it within 30 days, subject to any legal retention requirement.
7. Acceptable use
You will use the service only in compliance with applicable law, including telemarketing, do-not-call, and consumer-privacy regulations. You will not ask us to contact families you do not have the right to contact, or in ways that would violate law.
8. Service quality and remedies
We will perform the service with the professional care and diligence you would expect. If we fail to do so, we will fix the failure. If we cannot fix it, we will refund the affected month. These are your exclusive remedies for service-quality failures.
9. Warranties
We warrant that we will perform the service as described in Section 2 with professional care. To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.
10. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages. Our total liability for any claim arising out of this agreement will not exceed the fees you paid in the twelve months preceding the claim.
11. Indemnity
You will defend, indemnify, and hold Afterward harmless from third-party claims arising out of (a) your unlawful use of the service, (b) content you supply to us that you did not have the right to share, or (c) your breach of Section 7. Afterward will defend and indemnify you for third-party claims that Afterward’s service itself infringes a third party’s intellectual-property rights.
12. Confidentiality
Each party will protect the other’s confidential information with the same care it uses for its own confidential information, and will not disclose it except to personnel who need to know and are bound by similar obligations. This Section survives termination.
13. Force majeure
Neither party is liable for a failure to perform caused by events outside its reasonable control — including natural disasters, network or utility outages, acts of government, or labor disruptions — provided the affected party uses reasonable efforts to mitigate and resume performance.
14. Changes to these terms
We will give you at least 30 days’ notice of any material change before it takes effect. If you do not agree with the change, you may terminate under Section 6.
15. Governing law and disputes
This agreement is governed by the laws of the State of [governing state], without regard to conflict-of-law rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in [county, state] for any dispute arising out of this agreement. Each party waives any right to a jury trial in connection with any such dispute.
16. Miscellaneous
Neither party may assign this agreement without the other’s consent, except Afterward may assign to a successor in a merger or acquisition with 30 days’ notice to you. If any provision is unenforceable, the rest remains in force. This document is the entire agreement between the parties on this subject. Notices to Afterward go to legal@afterward.us; notices to you go to the customer contact on file.
17. Contact
Questions or notices: legal@afterward.us.